Types of Implementation Approaches in ServiceNow: Green Field and Brown Field Implementing an IT service management tool like ServiceNow is a strategic decision for organizations aiming to streamline their operations and improve efficiency. ServiceNow offers robust solutions that can be customized to meet specific business needs, and there are two main implementation approaches: Green Field and Brown Field (Grey Field) . Each approach has distinct characteristics, advantages, and challenges, depending on whether the organization is implementing ServiceNow for the first time or modifying an existing instance. Let’s break down each implementation approach and the steps involved. 1. Green Field Implementation: A Fresh Start Green Field implementation is suitable for organizations that are adopting ServiceNow for the first time. This approach involves procuring a new ServiceNow instance with no prior configurations, customizations, or legacy data. It’s an opportunity to design ...